Usually yes, but ask the hotel before placing the order. Some properties let drivers leave food on a lobby shelf or with reception; others use delivery robots, a side entrance, or require the guest to meet the driver outside.
Before ordering
- Ask whether delivery is accepted.
- Copy the Chinese hotel name, full address, and useful entrance.
- Add room number only if the hotel permits it and you are comfortable sharing it.
- Use a phone number that can receive the driver’s call.
- Put “leave at reception” in the note if that is the hotel rule.
请把外卖送到酒店前台，谢谢。
Pronunciation: Qing ba waimai song dao jiudian qiantai, xiexie.
Please leave the food delivery at the hotel reception. Thank you.
When the driver calls
Open the order and walk toward the agreed pickup point. Send the hotel name or ask reception to speak to the driver. Do not send a passport photo or payment code. If the order says delivered but is missing, check the lobby shelf, robot station, side entrance, and order photo before filing a complaint.
FAQ
Do I need a Chinese number?
Many delivery flows work more smoothly with one, but app and mini-program support changes. A hotel may be willing to help with a simple order; ask before using its number.
Can medicine be delivered?
Pharmacy delivery has separate prescription and identity rules. For urgent medication, speak to a pharmacy or medical provider rather than relying on a food-delivery workaround.
Phone setup: see when a local number actually helps.